Welcome!

All you need to do now is click on a product below and select the size you want. Please study available size charts carefully, as we are unable to offer size exchanges for these items. Once you’ve finished selecting simply click “add to cart” and you’ll be ready to purchase.
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PLEASE SUBMIT YOUR ORDER BY
SUNDAY, DEC. 15th @ 11:59 pm
[We are unable to process orders after this date. See #FAQ for more details]
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LOOKING FOR YOUR ORDER? – SEE #FAQ FOR DETAILS
YOU WILL RECEIVE AN EMAIL NOTIFICATION WHEN YOUR ORDER IS COMPLETE.

PLEASE NOTE THESE ITEMS ARE MADE-TO-ORDER AND WILL BE SUBJECT TO
A 2-WEEK TIME FRAME, FROM DEC. 15TH, TO PRODUCE.
<< SEE #FAQ >>
AS SUCH, WE ARE UNABLE TO GUARANTEE YOUR ORDER IN TIME FOR THE HOLIDAYS.
WE DO APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE.

QUESTIONS REGARDING RETURN POLICY?
explore above #info tabs, or contact us at
(231) 995-8621
Mon-Fri/ 9:00 am – 5:00pm
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THANK YOU!

When & Where Do I Get My Stuff?

DUE TO TIGHT SCHEDULING AND OUR PRODUCTION PROCESS (2 WEEKS), PLEASE NOTE THAT ORDER COMPLETION CANNOT BE GUARANTEED IN TIME FOR CHRISTMAS.

YOU WILL RECEIVE AN EMAIL NOTIFICATION WHEN YOUR ORDER IS COMPLETE.
(Approx. 2 weeks after order deadline closure)

While we will be happy to answer any questions, be sure to check your email for a notification stating your item has been finished. Please have your order number handy whenever possible!

PLEASE FILL ALL REQUIRED FIELDS AT CHECKOUT TO PROCESS ORDER/SELECT SHIPPING

– FREE Local pick-up at Threads in Traverse City, MI.
– Shipping to your home through the USPS.
(shipping cannot be guaranteed in time for holidays).

LOCAL PICK-UP OPTION INFORMATION

THREADS
2488 Cass Rd.
Traverse City, MI 49684

OUR HOURS
MON- FRI
9am – 5pm

Go South from South Airport Road.
We are a grey building marked as “THREADS” on a large sign
(East side of road).
Follow driveway and signs past our front offices to our
LOCAL PICK-UP area.
Where someone will be happy to help locate your order!
[Please provide the last name the order was placed under, and the web-store you ordered from (i.e. school, sport, fundraiser, employer, sport team, etc.).]

If you have any questions, contact us at 231.995.8621

Commonly Asked Questions:

Q: How long will it be before I receive my order? (WE ARE UNABLE TO GUARANTEE FOR CHRISTMAS)
A: Please note that we DO NOT carry pre-made stock in our warehouse due to limited floor space. These items are Made-To-Order, and as such are subject to a 12-14 business day production time. An email notification of completion will be sent to the email used to place the order. Be sure to check SPAM folders for this notice!

Q: I’m not shipping my order, why am I still asked to fill out that information?
A: Simply put, our system requires this information for the order to process.

Q: I placed my order long before the deadline, why is it taking so long?
A: ALL ITEMS will be collectively batch-processed (even if you’ve ordered earlier) once the stated deadline has been reached. This means that we must order from our suppliers, recieve, decorate, sort, package/mail items accordingly.

Q: I ordered a size which does not fit. May I exchange it?
A: We are unable to offer size exchanges for these items, as they are Made-To-Order. Please be sure to carefully review posted size charts within an item’s description.

Q: I would like to check on the status of my order, how do I?
A: We ask that you have your order number and/or full name given at the time the order was made so we may locate it in our system. This will allow us to determine if the order has been listed as “Processing” or “Completed” among the specifics of the item(s), and the billing/shipping info. We will do our best to give an estimated date of total completion after reviewing the production status of the item(s).

Please visit our FAQ by clicking this link. You can also contact our team at 231.995.8621

It’s possible that somewhere along the way we made a mistake with your order, but don’t fret! If it’s our responsibility, we’ll take care of things lickity-split! On occasion though, the responsibility of a mistake falls upon a customer.

Please see the return policy below:

Our Responsibility	Your Responsibility
Faulty Product: If the product has a hole, stains, or manufacturing defect.	Ordered Wrong Size You ordered wrong size or it did not fit to your satisfaction.
Placement Issue If a print is clearly crooked or off-center (>1″).	Artwork Issue Low quality print as a result of not following image requirements. (i.e. incorrect print size, resolution (DPI), color profile, or invisible pixels.
Incorrect Image We printed the wrong image.	Incorrect Address Provided You or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
Wrong Item Sent We sent you the wrong garment, color, or size.	Incorrect Image You selected the wrong image to be printed.

THE FINAL CHECKOUT PROCESS

Review and confirm all items/qty’s in your cart.
Fill ALL REQUIRED fields in billing information, even if choosing FREE local pickup. Our system requires this information to process orders. Check or UNcheck “ship to a different address” where needed.
Next, select your pick-up or shipping method.
Input payment information.
Please check box agreeing to “Terms and Conditions” upon review.
Click “PLACE ORDER” YOU’RE ALL SET!!

AN EMAIL NOTIFICATION WILL BE SENT ONCE YOUR ORDER IS COMPLETE!

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