TRAVERSE CITY TROJANS

Fan Gear

Welcome!

All you need to do now is click on a product below and select a size and color.
Size charts will be provided with each item’s description, when available.
Once you’ve finished selecting, simply click “add to cart” and you’ll be ready to purchase.
#explore tabs above for other information.
______________________________________
WE ALSO INVITE YOU TO SHOP
AVAILABLE ITEMS AT OUR LOCATION!
**Select items are available online only.

THREADS
2488 Cass Rd.
Traverse City, MI 49684

MON – FRI
9:00 am – 5:00pm
_____________________
LOOKING FOR YOUR ORDER?
YOU WILL RECEIVE AN EMAIL NOTIFICATION WHEN YOUR ORDER IS COMPLETE!
#explore tabs above for other information or contact us at:
(231) 995-8621
_____________________

THANK YOU!

When & Where Do I Get My Stuff?

Orders will be processed the at the end of each week, from which will be a 10-12 business day lead time to order your item(s) from our vendors, then decorate and ship or ready for pick-up.

YOU WILL RECEIVE AN EMAIL NOTIFICATION WHEN YOUR ORDER IS COMPLETE!
Feel free to contact us on the status of your order:

Monday – Friday; 9:00 am to 5:00 pm.

PLEASE FILL ALL REQUIRED FIELDS AT CHECKOUT FOR ORDER TO PROCESS & SELECT TO SHIPPING

– Shipping to your home through the USPS.
– FREE Local Pick-up at Threads in Traverse City, MI.

LOCAL PICK-UP OPTION INFORMATION

THREADS
2488 Cass Rd.
Traverse City, MI 49684

OUR HOURS
MON- FRI
9am – 5pm

  • Heading South from South Airport Road.
  • We are a grey building marked as “THREADS” on a large sign
    (East side of road).
  • Follow driveway and signs past our front offices to our
    LOCAL PICK-UP area.
  • Where someone will be happy to help locate your order!
    [Please provide the last name the order was placed under, and the web-store you ordered from (i.e. school, sport, fundraiser, employer, sport team, etc.).]

If you have any questions, contact us at 231.995.8621

Commonly Asked Questions

Q: I’d like to come shop items at your store, will all online items also be offered at your location?
A: Please note that due to limited floor space we are forced to limit stock availability with which to shop from at our store location. Some items may be marked as “Available Online Only.”

Q: I’m not shipping my order, why am I still asked to fill out that information?
A: Simply put, our system requires this information for the order to process.

Q: How long will it be before I receive my order?
A: We are unable to carry pre-made stock for ALL items in our warehouse due to limited floor space. Select items are Made-To-Order, and as such are subject to a 5-14 business day production time. An email notification of completion will be sent to the email used to place the order. Be sure to check SPAM folders for this notice!

Q: I ordered a size which does not fit. May I exchange it?
A: We are unable to offer size exchanges for NON-STOCKED items, as they are Made-To-Order. Please be sure to carefully review posted size charts within an item’s description.

Q: I would like to check on the status of my order, how do I?
A: We ask that you have your order number and/or full name given at the time the order was made so we may locate it in our system. This will allow us to determine if the order has been listed as “Processing” or “Completed” among the specifics of the item(s), and the billing/shipping info. We will do our best to give an estimated date of total completion after reviewing the production status of the item(s).

Please visit our FAQ by clicking this link. You can also contact our team at 231.995.8621
(9 am – 5 pm EST)

It’s possible that somewhere along the way we made a mistake with your order, but don’t fret! If it’s our responsibility, we’ll take care of things lickity-split!  On occasion though, the responsibility of a mistake falls upon a customer.

Please see the return policy below:

Our Responsibility Your Responsibility
Faulty Product:
If the product has a hole, stains, or manufacturing defect.		 Ordered Wrong Size
You ordered wrong size or it did not fit to your satisfaction.
Placement Issue
If a print is clearly crooked or off-center (>1″).		 Artwork Issue
Low quality print as a result of not following image requirements. (i.e. incorrect print size, resolution (DPI), color profile, or invisible pixels.
Incorrect Image
We printed the wrong image.		 Incorrect Address Provided
You or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
Wrong Item Sent
We sent you the wrong garment, color, or size.		 Incorrect Image
You selected the wrong image to be printed.

HAVE A COUPON CODE?
A coupon code may be entered and applied in one of two ways:

1.) When on the Reviewing Cart page, enter the given code in the grey box to next to “Apply Coupon.” Next, click the “Apply Coupon” button. Your new total should appear.

2.) Or, you may enter it at Final Checkout by clicking “Have a Coupon? Click here to enter your code.” Enter the code in the grey box, and then click “Apply Coupon.”

Billing/shipping information WILL be required for the system to process the order.

BROWSE PRODUCTS