TRAVERSE CITY ST. FRANCIS

When & Where Do I Get My Stuff?

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YOU WILL RECEIVE AN EMAIL WHEN YOUR ORDER IS COMPLETE AND EITHER READY FOR PICK UP, OR SHIPPED.

FOR NON STOCKED ITEMS, PLEASE ALLOW 7-10 BUSINESS DAYS FOR PRODUCTION.

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Orders may be picked up anytime between 9am and 5pm at Threads Local Pick-Up:

Directions:
2488 Cass Rd.
Traverse City, MI 49684

• Go South from South Airport Road
• Just past the Pepsi Company
• We’re located at the 1st building on the left of a long drive way
• If you’ve hit the train tracks, you’ve gone too far!
• Please follow office signs to LOCAL PICK UP,
  where someone will be happy to help you locate your item.

If you have any questions, contact us at 231.995.8621

Please visit our FAQ by clicking this link. You can also contact our team at 231.995.8621

It’s possible that somewhere along the way we made a mistake with your order, but don’t fret! If it’s our responsibility, we’ll take care of things lickity-split!  On occasion though, the responsibility of a mistake falls upon a customer.

Please see the return policy below:

Our Responsibility	Your Responsibility
Faulty Product: If the product has a hole, stains, or manufacturing defect.	Ordered Wrong Size You ordered wrong size or it did not fit to your satisfaction.
Placement Issue If a print is clearly crooked or off-center (>1″).	Artwork Issue Low quality print as a result of not following image requirements. (i.e. incorrect print size, resolution (DPI), color profile, or invisible pixels.
Incorrect Image We printed the wrong image.	Incorrect Address Provided You or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
Wrong Item Sent We sent you the wrong garment, color, or size.	Incorrect Image You selected the wrong image to be printed.