TRAVERSE CITY ST. FRANCIS

Commonly Asked Questions:

Q: I’d like to come shop items at your store,
A: Please note that due to limited floor space we are forced to limit stock availability with which to shop from at our store location. Some items may be marked as “Available Online Only.”

Q: I’m not shipping my order, why am I still asked to fill out that information?
A: Simply put, our system requires this information for the order to process.

Q: How long will it be before I receive my order?
A: We are unable to carry pre-made stock for ALL items in our warehouse due to limited floor space. Select items are Made-To-Order, and as such are subject to a 5-14 business day production time. An email notification of completion will be sent to the email used to place the order. Be sure to check SPAM folders for this notice!

Q: I ordered a size which does not fit. May I exchange it?
A: We are unable to offer size exchanges for NON-STOCKED items, as they are Made-To-Order. Please be sure to carefully review posted size charts within an item’s description.

Q: I would like to check on the status of my order, how do I?
A: We ask that you have your order number and/or full name given at the time the order was made so we may locate it in our system. This will allow us to determine if the order has been listed as “Processing” or “Completed” among the specifics of the item(s), and the billing/shipping info. We will do our best to give an estimated date of total completion after reviewing the production status of the item(s).

Please visit our FAQ by clicking this link. You can also contact our team at 231.995.8621
(9 am – 5 pm EST)

It’s possible that somewhere along the way we made a mistake with your order, but don’t fret! If it’s our responsibility, we’ll take care of things lickity-split!  On occasion though, the responsibility of a mistake falls upon a customer.

Please see the return policy below:

HAVE A COUPON CODE?
A coupon code may be entered and applied in one of two ways:

1.) When on the Reviewing Cart page, enter the given code in the grey box to next to “Apply Coupon.” Next, click the “Apply Coupon” button. Your new total should appear.

2.) Or, you may enter it at Final Checkout by clicking “Have a Coupon? Click here to enter your code.” Enter the code in the grey box, and then click “Apply Coupon.”

Billing/shipping information WILL be required for the system to process the order.