Commonly Asked Questions:

Q: I’m not shipping my order, why am I still asked to fill out that information?
A: Simply put, our system requires this information for the order to process.

Q: How long will it be before I receive my order?
A: Please note that we are unable to carry pre-made stock in our warehouse due to limited floor space. These items are Made-To-Order, and as such are subject to a 10-12 business day production time. An email notification of completion will be sent to the email used to place the order. Be sure to check SPAM folders for this notice!

Q: I placed my order long before the deadline, why is it taking so long?
A: ALL ITEMS will be collectively batch-processed (even if you’ve ordered earlier) once the stated deadline has been reached. This means that we must order from our suppliers, recieve, decorate, sort, package/mail items accordingly.

Q: I ordered a size which does not fit. May I exchange it?
A: We are unable to offer size exchanges for these items, as they are Made-To-Order. Please be sure to carefully review posted size charts within an item’s description.

Q: I would like to check on the status of my order, how do I?
A: We ask that you have your order number and/or full name given at the time the order was made so we may locate it in our system. This will allow us to determine if the order has been listed as “Processing” or “Completed” among the specifics of the item(s), and the billing/shipping info. We will do our best to give an estimated date of total completion after reviewing the production status of the item(s).

Please visit our FAQ by clicking this link. You can also contact our team at 231.995.8621

It’s possible that somewhere along the way we made a mistake with your order, but don’t fret! If it’s our responsibility, we’ll take care of things lickity-split!  On occasion though, the responsibility of a mistake falls upon a customer.

Please see the return policy below: