When & Where Do I Get My Stuff?

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Orders will be batch-processed every other week. Production time is approximately two weeks.

An email will be sent to notify you when your order is complete!
(Be sure to check SPAM folders)

Please have your order number handy, if possible, when inquiring about a status update or any related questions.

OUR HOURS
MONDAY – FRIDAY
9:00 am – 5:00 pm EST.
(231) 995-8621

Δ Orders will be batch processed at the end of each week (Friday, or next business if this should fall on a holiday).

ΔΔ You’ll want to be sure of your email entered at checkout. As this will be used to receive your order confirmation as well as the notice of completion once it is done (approx. time for production will be 10-12 business days). Be sure to check SPAM folders too!

ΔΔΔ PLEASE REVIEW SHIPPING OPTIONS BEFORE FINALIZING PAYMENT (all required fields must be filled in order to select shipping method):
– Available local for pick-up at Threads in Traverse City, MI (No extra cost) *Please call with your order number and payment info handy if you require shipping at a later time.
– Shipping to your home through the USPS.

ΔΔΔΔ We are unable to process returns/exchanges due to wrongful sizing. We kindly ask that all available size charts be closely reviewed. However, ordered a small and received a large? That’s on us! We’ll work to correct that ASAP!

 

It’s possible that somewhere along the way we made a mistake with your order, but don’t fret! If it’s our responsibility, we’ll take care of things lickity-split! On occasion though, the responsibility of a mistake falls upon a customer.

Please see the return policy below:

Our Responsibility	Your Responsibility
Faulty Product: If the product has a hole, stains, or manufacturing defect.	Ordered Wrong Size You ordered wrong size or it did not fit to your satisfaction.
Placement Issue If a print is clearly crooked or off-center (>1″).	Artwork Issue Low quality print as a result of not following image requirements. (i.e. incorrect print size, resolution (DPI), color profile, or invisible pixels.
Incorrect Image We printed the wrong image.	Incorrect Address Provided You or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
Wrong Item Sent We sent you the wrong garment, color, or size.	Incorrect Image You selected the wrong image to be printed.

Please visit our FAQ by clicking this link. You can also contact our team at 231.995.8621

HAVE A COUPON CODE?

• Select item to place in your Shopping Cart
• Click on “View Cart.”
  
• Type the code into grey box labeled “COUPON CODE” and click “APPLY COUPON” button.
  
•  Proceed to Checkout.
  
• Our system will still require Billing & Shipping information fields to be filled for the system to process the order. Regardless of cart total.
  
• If the cart balance has reached $0.00, no card payment information will be necessary.