Welcome!

All you need to do now is click on a product below and select a size and color; many items may also include the option to select your Munson facility or department logo.
Manufacturer’s size charts* will be provided under each item’s description, when available.
Once you’ve finished selecting, simply click “add to cart” and you’ll be ready to purchase!

SEE TABS ABOVE FOR MORE INFORMATION.
*Returns or exchanges due to wrongful sizes will not be available.
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LOOKING FOR YOUR ORDER?
YOU WILL RECEIVE AN EMAIL NOTIFICATION WHEN YOUR ORDER IS COMPLETE!
QUESTIONS REGARDING RETURN POLICY?
Please see above #info tabs.

or contact us at
(231) 995 – 8621
Mon-Fri/ 9:00 am – 5:00pm
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Please note: orders will be processed the at the end of each week (Friday).
With a production lead time of 10-12 business days. 

When & Where Do I Get My Stuff?

Orders will be processed the at the end of each week, from which will be a 10-12 business day lead time to order your item(s) from our vendors, then decorate, and ship or ready for pick-up.

YOU WILL RECEIVE AN EMAIL NOTIFICATION WHEN YOUR ORDER IS COMPLETE!
Feel free to contact us on the status of your order; please have order number handy–when possible.
(231) 995 – 8621
Monday – Friday; 9:00 am to 5:00 pm.

WHAT SHIPPING OPTIONS MAY I EXPECT?*

– FREE Local pick-up at Threads in Traverse City, MI. (see hours of operation)

– Shipping to your home through the USPS.

*Some options may not present until all required fields are filled out during the final checkout process.

LOCAL PICK-UP OPTION INFORMATION

THREADS
2488 Cass Rd.
Traverse City, MI 49684

OUR HOURS
MON- FRI
9am – 5pm

  • Heading South from South Airport Road.
  • We are a grey building marked as “THREADS” on a large sign
    (East side of road).
  • Follow driveway and signs past our front offices to our
    LOCAL PICK-UP area.
  • Where someone will be happy to help locate your order!
    [Please provide the last name the order was placed under, and the web-store you ordered from (i.e. school, sport, fundraiser, employer, sport team, etc.).]

If you have any questions, contact us at 231.995.8621

Commonly Asked Questions:

Q: I’m not shipping my order, why am I still asked to fill out that information?
A: Simply put–our system requires this information for the order to process.

Q: How long will it be before I receive my order?
A: The Munson HC logo webstore is an ongoing store. As such, orders will be processed at the end of each week–usually a Friday; unless this should fall on a holiday. Then it would advance to the next day of normal operation. This process includes that we place and receive orders from our suppliers, we then decorate the items and sort/package/mail them accordingly. An email notification of completion will be sent to the customer’s email used to place the order. Be sure to check SPAM folders for this notice!

Q: I would like to check on the status of my order, how do I?
A: We ask that you have your order number and/or full name given at the time the order was made so we may locate it in our system. This will allow us to determine if the order has been listed as “Processing” or “Completed” among the specifics of the item(s), and the billing/shipping info. We will do our best to give an estimated date of total completion after reviewing the production status of the item(s).

Q: May my order be deducted from my payroll as a method of payment?
A: Munson does not currently offer “Payroll Deduction.” We apologize for any inconvenience.

 

You may also contact our team at 231.995.8621

It’s possible that somewhere along the way we made a mistake with your order, but don’t fret! If it’s our responsibility, we’ll take care of things lickity-split!  On occasion though, the responsibility of a mistake falls upon a customer.

Please see the return policy below:

Our Responsibility Your Responsibility
Faulty Product:
If the product has a hole, stains, or manufacturing defect.		 Ordered Wrong Size
You ordered wrong size or it did not fit to your satisfaction.
Placement Issue
If a print is clearly crooked or off-center (>1″).		 Artwork Issue
Low quality print as a result of not following image requirements. (i.e. incorrect print size, resolution (DPI), color profile, or invisible pixels.
Incorrect Image
We printed the wrong image.		 Incorrect Address Provided
You or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
Wrong Item Sent
We sent you the wrong garment, color, or size.		 Incorrect Image
You selected the wrong image to be printed.

HAVE A COUPON CODE?

A coupon code may be entered and applied by one of two ways:

1.) When Reviewing Cart, enter the given code in the grey box to the LEFT of “Apply Coupon.” Next, click the “Apply Coupon” button. Your new total should appear.

2.) Or, you may enter it at Final Checkout by clicking “Have a Coupon? Click here to enter your code.” Enter the code in the grey box, and then click “Apply Coupon.”

Billing/shipping information WILL be required for the system to process the order. And, unless there is a remaining balance from your cart, NO payment information (credit card) will be.

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